Store Policy

	Touching lives, one minute, one day, one flame at a time...™ A Soy Candle Company Hand Poured Natural Wax Candles Contact (866) 274-2406
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Store Policy

Payment Policy

Payment Policy:

We take the privacy of our customer's personal and financial information very serious. That is why we prefer payments through PayPal.

PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.

PayPal has quickly become a global leader in online payment solutions with more than 153 million accounts worldwide. PayPal enables global commerce by making payments possible across different locations, currencies, and languages.

PayPal has received more than 20 awards for excellence from the Internet Industry and the business community, most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site

Incorrect Addresses:

Customers are responsible for all costs involved in the re-shipment of products when the submitted address is incorrect or incomplete. Please contact us if you are wanting to send to an address other than your "confirmed" PayPal address.

Cancellations:

Cancellations are only accepted 24 hours prior to shipment. Credit card orders that are canceled for any reason after shipment is packaged will be charged a 15% restocking fee.

Custom Orders:

If you have an idea that we do not show on our web site that you would like, please contact us and we will do everything in our power to accommodate your requests. Any custom order is subject to a 20% cancellation fee.

Placing Orders:

Our online store is open 24 hours a day, 7 days a week. If for some reason you have problems with our shopping cart, please write to us and we will get you a quote within 24 hours of the receipt of your email. You are welcome to emailor fax your orders also, our telephone/fax number is (866) 274-2406. You will need an email address for your invoice to be sent to you for payment via PayPal.

Special Note:

Orders are not considered received until payment has cleared through PayPal. It has been known to take up to 72 hours for payment to be received.

Please consider this when placing an order.

Shipping fees:

You must add "shipping" to your shopping cart. Please add this at the end of your order to insure that there will not be any delay in your order being processed. By chance shipping is not added to your shopping cart, it will take an additional minimum of 3-5 days for your payment to process

Hours of Operation:

We are an Internet based business therefore you can shop 24/7.

Our physical location is not open to the public.

We schedule our Candle Parties on the week-ends to help make it easier for our local area customers. We are also available to schedule Parties in the Mena, Arkansas, Olive Branch, MS, and Oklahoma City, OK areas. Please email customer service for more information regarding our Party information.

Shipping:

To insure the utmost freshness in our products, all candles, bath teas, milk bath, bath salts, and bath fizzes are made to order. Orders are processed in the order in which they are placed, therefore depending on the size of your order it could take up to 5 days before your items are ready to ship

Orders Containing Candles:

Orders containing candles especially during the summer months will be held until the Monday following receipt of payment. This is so that your candles do not sit in a hot truck and melt. Example: If you place your order on Saturday or Sunday it will ship within ten (10) days. This will also depend on your location.

Method of Shipment:

To help keep the cost of shipping down we ship via Priority Mail and Fed Ex Ground. Priority mail can take up to 5 business days and has been known to take longer. Fed Ex Ground will depend solely on your zone. Please consider these shipping times when placing your order.

Shipping charges will be determined once your order is made and packaged. We do everything possible to save our customers money therefore you will not be billed for your shipment until your invoice has been completed which will be the day your order ships.

Both USPS Priority Mail and Fed Ex Ground are zoned, please take care to choose the correct shipping rate as this could result in extra charges

If you need an estimated shipping date or have any questions regarding when your order will ship please feel free to contact us.

Insurance:

Although we go to great lengths to carefully package your shipment so that it arrives with no damage, it has been our experience that at times, especially during Christmas, packages have either been lost in transit or damaged. Therefore, items being shipped via USPS will be a charged for shipping insurance which will be the published USPS price. Currently it is $1.75, your invoice will reflect this charge. In the event that something happens to your shipment, we will take care of all the paperwork for you and reprocess your order.

Insurance:

Ria's Collectables is a proud member of the Better Business Bureau and proudly follows all guidelines setforth regarding privacy and business practices.

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